Refund policy

Genovvis – Return & Refund Policy
Last updated: July 22, 2026

At Genovvis, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If for any reason you are not satisfied, please review our return and refund policy below.

1. Return Eligibility
You may request a return within 30 days of receiving your order. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging, with all accessories, manuals, and tags included
  • Accompanied by proof of purchase (order number or receipt)

2. Non-Returnable Items
For hygiene and security reasons, the following items cannot be returned unless defective:

  • Items that have been used, damaged, or altered by the customer
  • Products missing original packaging or accessories

3. How to Start a Return
To initiate a return, please contact our support team at contacto@genovvis.com with your order number and reason for the return. Our team will respond within 1–2 business days with return instructions.

4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the item arrived defective or damaged.

5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the item and packaging. We will offer a free replacement or a full refund, including shipping costs, at no additional charge to you.

6. Order Cancellations
Orders can be cancelled free of charge within 12 hours of purchase, provided the order has not yet been processed for shipment. Please email us as soon as possible if you need to cancel an order.

7. Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at contacto@genovvis.com.

8. Contact Us
For any questions regarding returns or refunds, please reach out to:
📧 contacto@genovvis.com
🌐 www.genovvis.com