Shipping policy

Genovvis – Shipping Policy
Last updated: July 22, 2026

Thank you for shopping at Genovvis. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays. If we experience a high volume of orders, processing may take an additional day or two — we will notify you by email if there is a significant delay.

2. Shipping Destinations
We currently ship to customers within the United States.

3. Shipping Times
Once your order has shipped, estimated delivery times are as follows:

  • Standard Shipping: 7–15 business days
  • Expedited Shipping (if available at checkout): 5–9 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or other factors beyond our control.

4. Shipping Costs
Shipping costs are calculated and displayed at checkout based on your location and the shipping method selected. Occasionally we may offer free shipping promotions, which will be clearly indicated on the Site.

5. Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number so you can monitor your shipment's progress.

6. International Fulfillment
Some products may be fulfilled and shipped from international warehouses via our fulfillment partners. This may result in longer delivery windows than domestic-only retailers. Any applicable customs fees or import duties are the responsibility of the customer.

7. Lost or Delayed Packages
If your order has not arrived within the estimated delivery window, please contact us at contacto@genovvis.com with your order number, and we will investigate with the carrier on your behalf.

8. Incorrect Address
Please double-check your shipping address before completing your order. Genovvis is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately so we can attempt to correct it before the order ships.

9. Contact Us
For any shipping-related questions, please reach out to:
📧 contacto@genovvis.com
🌐 www.genovvis.com